Support

To support the use of the PowerXpress and PowerXpress Plus products, we provide several items that you may find useful:

DOWNLOADS – quick links to Instruction Manuals and HART Modem Device Drivers (DD) used in the PowerXpress Plus
INSTALLATION – quick links to troubleshooting OS issues.
INDUSTRY LINKS – links to industry and HART Technology websites that provide additional resources and technical information that will help you to maximize your setup, configuration and use of your HART device.

For all other questions, please visit the Contact Us page and send in your request.

DOWNLOADS

Software / Device Drivers and Manuals

PowerXpress Plus Modem Driver and Installer for 32 bit system – The 32-bit Driver is only available by request. Send your request to [email protected]

PowerXpress Plus Modem Driver and Installer for 64 bit system (recommended)

Download DTM HART Communication Driver for PACTware

Download FDT Frame PACTware version 6.1

INSTALLATION

Troubleshooting Operating System Issues

Viator USB-Modem driver problems with Windows 10 Enterprise

Install Viator Check with .NET Framework 3.5 and Windows 11

Viator USB Modem Driver Installation Problem (code 1)

Viator USB Modem Driver Installation Problem (code 39)

INDUSTRY LINKS

FieldComm Group (Formally HART Communication Foundation) www.fieldcommgroup.org

HART Product Registry and DD/EDD Device Driver Library – free downloads of all HART registered device DDs
https://www.fieldcommgroup.org/registered-products?protocol=hart

Webinars on the use and value of field communication including HART, WirelessHART, HART-IP, Foundation Fieldbus and FDI https://www.fieldcommgroup.org/education

HART Technology Overview and Technical Information https://www.fieldcommgroup.org/education/product-developer-training/hart-protocol-technical-overview

HART and WirelessHART Technology Documents and Downloads https://www.fieldcommgroup.org/technologies/wirelesshart

FDT Group – FDT is the open standard for industrial automation integration of networks and devices. Visit the FDT Group website for information